Privacy Policy

1. Who We Are

This website is operated by Tonisha Tagoe ("we", "us", "our"). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit tonishatagoe.com or purchase digital products from us.

Contact: hello@tonishatagoe.com

2. Information We Collect

We collect the following information when you make a purchase or create an account:

• Identity data: First name, last name
• Contact data: Email address, billing address
• Transaction data: Details of products purchased, order history, payment amounts
• Account data: Username, encrypted password
• Technical data: IP address, browser type, time zone, operating system
• Usage data: Pages visited, reading activity within purchased books

We do not collect or store your credit or debit card details. All payment processing is handled securely by our payment provider (see Section 5).

3. How We Use Your Information

We use your personal information for the following purposes:

• Order fulfilment: To process your purchases and provide access to digital books and resources in your personal library
• Account management: To create and maintain your account, enable login, and manage library access
• Transactional emails: To send order confirmations, access instructions, and password setup links
• Follow-up communications: To send a reader feedback survey after purchase
• Customer support: To respond to your enquiries and provide assistance
• Site improvement: To understand how our site is used and improve the experience

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies

We use cookies that are essential for the operation of our website:

• Session cookies: To keep you logged in and maintain your shopping basket during a session
• WooCommerce cookies: To remember items in your basket and manage your checkout experience
• Cookie consent cookie: To remember your cookie preferences

We do not use advertising cookies or tracking pixels. We may use anonymised analytics to understand site performance.

You can control cookie settings through your browser. Disabling essential cookies may prevent parts of the site from functioning correctly.

5. Third-Party Services

We use the following trusted third-party services:

• Stripe: Secure payment processing. Stripe handles all card details under PCI DSS Level 1 compliance. Stripe Privacy Policy
• Google Fonts: Typography delivery. Google may collect anonymised usage data. Google Privacy Policy
• Web hosting provider: Our site is hosted on secure servers with SSL encryption

6. Data Retention

We retain your personal data for as long as your account is active and you have access to purchased products. Specifically:

• Account data: Retained while your account is active. You may request deletion at any time.
• Order data: Retained for a minimum of six years for tax and accounting obligations under UK law
• Communication records: Retained for up to two years for customer service purposes

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data (subject to legal obligations)
• Right to data portability: Request a machine-readable copy of your data
• Right to object: Object to processing of your data in certain circumstances
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at hello@tonishatagoe.com. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data:

• All data transmission is encrypted using SSL/TLS (HTTPS)
• Payment information is processed by PCI-compliant payment providers — we never see or store card details
• Account passwords are stored using industry-standard one-way encryption
• Access to personal data is restricted to authorised personnel only

9. Children's Privacy

Our products and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact:

Tonisha Tagoe
Email: hello@tonishatagoe.com
Website: tonishatagoe.com